1. Introduction
At The M, we respect your privacy and are committed to protecting your personal information.
By using our website, you agree to the privacy policy outlined below.
2. Information Collection
We collect certain information when you register or make a purchase, such as your name, email address, phone number, and shipping address.
This information is used solely to process your orders and ensure a smooth and secure shopping experience.
3. Use of Information
Your data is used to confirm orders, arrange shipping, contact you regarding products, or send promotional offers if you have opted in.
The M does not sell or share customer data with third parties, except when required by law or for delivery purposes.
4. Data Protection
We use advanced digital security systems to protect your information and prevent unauthorized access.
5. Cookies
Our website uses cookies to enhance your browsing experience. You can manage or disable cookies through your browser settings at any time.
6. Refund Policy
At The M, your satisfaction is our top priority. We carefully process every order to ensure an excellent shopping experience.
If you face any issue with your order, the following terms apply
7. Refund Eligibility
Refunds are only accepted in cases of a proven manufacturing defect or an incorrect product being shipped.
You must report the issue within 24 hours of receiving your order via email or customer support.
8. Condition of Returned Items
The item must be in its original condition, unused, and in the original packaging with the receipt included.
Products showing signs of use or damage will not be accepted.
9. Non-Refundable Items
Perfumes and makeup products cannot be returned or exchanged for hygiene and safety reasons.
10. Refund Process
Once the returned item is received and inspected, your refund will be processed within 7–10 business days, using the same payment method used for the purchase.
11. Cancellation Policy
Orders can only be canceled before shipping. After shipment, cancellations follow the refund terms stated above.
